Returns & Exchanges

At Ooni, we stand by the quality of our pizza ovens and accessories with our 60-day Great Pizza Guarantee. If you are not completely satisfied with your purchase, you can return your items for a full refund within 60 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to start the process.

2

Pack Your Items

Securely pack your Ooni products in their original packaging, ensuring all components and manuals are included.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your package.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing